Overview This article explains how you can cancel a subscription in the HealthAI platform, what happens to
Target keywords (5-7)- healthcare
- AI healthcare
- healthcare AI software
- healthcare automation
- practice management AI
Full Article
Billing: Cancellation and refund policy
Overview
This article explains how you can cancel a subscription in the HealthAI platform, what happens to your billing cycle, and when you’re eligible for a refund.
Prerequisites
- An active HealthAI account with a paid subscription.
- Administrative (Owner or Billing Admin) rights for the organization you want to cancel.
- Access to the email address associated with the account (for the cancellation confirmation).
Step‑by‑Step Guide
- Sign in to the HealthAI portal
https://app.healthai.com and log in with your credentials.
- [Screenshot: HealthAI login screen]
- Navigate to the Billing page
- In the Settings submenu, select “Billing & Plans.”
- [Screenshot: Settings menu with Billing & Plans highlighted]
- Open the Subscription details
- Click the blue “Manage Subscription” button on the right side of the card.
- [Screenshot: Current Subscription card with Manage Subscription button]
- Start the cancellation process
- A confirmation dialog appears.
- [Screenshot: Cancel Subscription link and confirmation dialog]
- Choose a cancellation reason (optional)
- This step is optional but helps us improve the service.
- Confirm cancellation
- Click the green “Confirm Cancellation” button.
- You will see a success toast notification: “Your subscription has been scheduled for cancellation.”
- [Screenshot: Confirmation dialog with checkbox and Confirm Cancellation button]
- Check your email for the cancellation receipt
- The email includes the final active date and any applicable refund details.
- Refund eligibility (if applicable)
- If you cancel after the 14‑day window but before the next billing date, you may receive a prorated refund for the unused days, only if you have a “Refund‑Eligible” plan (see the plan matrix in the Billing page).
- Refunds are processed automatically to the original payment method within 5–7 business days after cancellation.
- View refund status
- Under the “Payment History” tab, locate the most recent entry labeled “Refund Processed.”
- Click the “View Details” link to see the amount and date.
- [Screenshot: Payment History tab with Refund Processed entry]
Common Issues
| Issue | Cause | Fix |
|---|---|---|
| Cannot see “Cancel Subscription” button | You are not a Billing Admin or Owner. | Ask an account Owner to grant you the Billing Admin role (Settings → Team → Edit role). |
| Cancellation says “Not eligible for refund” | You are outside the 14‑day full‑refund window or have exceeded usage limits. | Review the usage summary on the “Usage” tab; if you believe this is an error, contact support. |
| Refund not received after 7 days | Payment processor delay or bank processing time. | Verify the refund entry in Payment History; if missing, open a support ticket with the transaction ID. |
| Email confirmation not received | Email address typo or spam filter. | Check the “Contact Email” field under Settings → Profile and add HealthAI to your safe sender list. |
| Accidental cancellation | Clicked “Cancel” by mistake. | You can reactivate the subscription within the same billing period by clicking “Reactivate Subscription” on the Billing page. |
Related Articles
- How to Upgrade or Downgrade Your HealthAI Plan
- Understanding Your Billing Cycle & Usage Limits
- How to Add or Remove Billing Admins
Still Need Help?
If you have any questions about cancellation, refunds, or your billing status, our support team is ready to assist.
- Email: support@healthai.com
- Live Chat: Available 24/7 from the Help icon (bottom right corner) in the portal.
- Phone: +1‑800‑555‑0199 (Mon‑Fri, 8 am–6 pm PT)
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