Overview If your Voice Agent is not answering calls, it can disrupt your healthcare services and impact pa

Target keywords (5-7)

• healthcare technology
• AI healthcare
• healthcare technology AI software
• healthcare automation
• practice management AI

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Troubleshooting: Voice Agent not answering calls

Overview

If your Voice Agent is not answering calls, it can disrupt your healthcare services and impact patient experience. This article will guide you through troubleshooting steps to resolve the issue and get your Voice Agent up and running.

Prerequisites

Before starting, ensure you have the following:

• Admin access to your healthcare AI SaaS product account
• Your Voice Agent is properly configured and enabled
• You have checked the status of your phone lines and internet connection

Step-by-Step Guide

1. Check Voice Agent Status: Log in to your account and navigate to the "Voice Agents" tab. Click on the specific Voice Agent that is not answering calls. Check the status indicator next to the agent's name. If it shows as "Offline" or "Disabled", proceed to the next step. [Screenshot: Voice Agent status indicator]
2. Enable the Voice Agent: If the Voice Agent is disabled, click the toggle button next to its name to enable it. [Screenshot: Enable Voice Agent toggle]
3. Verify Phone Number Configuration: Ensure the phone number associated with the Voice Agent is correctly configured. Click the "Edit" button next to the phone number field and verify that the number is accurate and properly formatted. [Screenshot: Edit phone number field]
4. Check Call Routing Rules: Navigate to the "Call Routing" tab and review the rules set up for your Voice Agent. Ensure that calls are being routed correctly to the Voice Agent. Click the blue 'Save' button in the top right corner after making any changes. [Screenshot: Call Routing rules table]
5. Test the Voice Agent: Once you've completed the above steps, test the Voice Agent by calling the associated phone number. If the issue persists, proceed to the Common Issues section.

Common Issues

• Incorrect Phone Number Configuration: Double-check that the phone number is correctly formatted and associated with the right Voice Agent.
• Call Routing Rules Not Saving: Ensure you click the blue 'Save' button after making changes to call routing rules.
• Internet Connection Issues: Verify your internet connection is stable and working properly.
• Voice Agent Limit Reached: Check if you've reached the maximum number of Voice Agents allowed in your plan.
• Maintenance Mode: Check the system status page to see if the Voice Agent is in maintenance mode.

Related Articles

• "Configuring Your Voice Agent"
• "Call Routing Rules: A Step-by-Step Guide"
• "Troubleshooting Common Phone Line Issues"

Still Need Help?

If you've followed these steps and your Voice Agent is still not answering calls, contact our support team for further assistance. Click the "Submit a Request" button at the top of this page to open a support ticket, or reach out to us directly via phone or email. We're here to help you resolve the issue and get your Voice Agent back online.