Overview Customizing your Voice Agent's greeting and business hours helps you provide a personalized e

Target keywords (5-7)

• healthcare technology
• AI healthcare
• healthcare technology AI software
• healthcare automation
• practice management AI

Full Article

Voice Agent: Customizing greeting and business hours

Overview

Customizing your Voice Agent's greeting and business hours helps you provide a personalized experience for your patients and ensures they receive the right information at the right time. This article will guide you through the process of customizing your Voice Agent's greeting and business hours.

Prerequisites

Before you start, make sure you have the following:

• An active Voice Agent account
• Administrator or editor permissions to access the Voice Agent settings
• Your desired greeting message and business hours information

Step-by-Step Guide

1. Log in to your Voice Agent account: Go to the Voice Agent login page and enter your credentials to access your account.

[Screenshot: Voice Agent login page]

1. Navigate to the Settings page: Click on the "Settings" icon in the top navigation menu, then select "Voice Agent Settings" from the dropdown.

[Screenshot: Settings icon and Voice Agent Settings option]

1. Click on the 'Greeting' tab: In the Voice Agent Settings page, click on the "Greeting" tab.

[Screenshot: Greeting tab]

1. Enter your custom greeting: Type your desired greeting message in the "Greeting Message" field. You can use the formatting options to personalize your message.

[Screenshot: Greeting Message field]

1. Set your business hours: Click on the "Business Hours" tab and select your practice's hours of operation. You can choose from predefined templates or create a custom schedule.

[Screenshot: Business Hours tab and schedule options]

1. Save your changes: Click the blue 'Save' button in the top right corner to save your custom greeting and business hours.

[Screenshot: Save button]

1. Test your Voice Agent: Call your Voice Agent number to test your new greeting and business hours setup.

[Screenshot: Test call result]

Common Issues

• Greeting message not playing: Check that your greeting message is saved and that your audio file is uploaded correctly.
• Business hours not updating: Ensure that you have saved your changes and that your schedule is set to the correct time zone.
• Voice Agent not responding: Verify that your Voice Agent is enabled and that you have the correct phone number configured.

Related Articles

• Getting Started with Voice Agent: Learn how to set up your Voice Agent account and configure basic settings.
• Managing Voice Agent Messages: Discover how to create and manage custom messages for your Voice Agent.
• Troubleshooting Voice Agent Issues: Find solutions to common Voice Agent issues and errors.

Still Need Help?

If you're having trouble customizing your Voice Agent's greeting and business hours, don't hesitate to reach out to our support team. Click the "Contact Support" button at the top of this page to submit a ticket, or call us at [support phone number] for assistance. We're here to help you get the most out of your Voice Agent.