Overview The Voice Agent call forwarding feature allows you to redirect incoming calls to a designated phone number

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• healthcare technology
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• healthcare automation
• practice management AI

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Voice Agent: Setting up call forwarding

Overview

The Voice Agent call forwarding feature allows you to redirect incoming calls to a designated phone number, ensuring that you never miss an important call. In this article, we will guide you through the process of setting up call forwarding for your Voice Agent.

Prerequisites

Before you start, make sure you have the following:

• An active Voice Agent account
• The necessary permissions to access the Voice Agent settings
• A valid phone number to forward calls to

Step-by-Step Guide

1. Log in to your Voice Agent account and navigate to the "Settings" page by clicking on the gear icon in the top right corner [Screenshot: Settings icon].
2. Click on the "Call Forwarding" tab from the left-hand menu [Screenshot: Call Forwarding tab].
3. Click the blue "Add New Forwarding Rule" button [Screenshot: Add New Forwarding Rule button].
4. Enter the phone number you want to forward calls to in the "Forward to" field [Screenshot: Forward to field].
5. Select the conditions under which you want to forward calls (e.g., when you are unavailable or busy) from the "Forwarding Conditions" dropdown menu [Screenshot: Forwarding Conditions dropdown].
6. Click the blue "Save" button in the top right corner to save your new forwarding rule [Screenshot: Save button].
7. Review your call forwarding rules to ensure they are correct and make any necessary adjustments [Screenshot: Call Forwarding rules list].

Common Issues

• Call forwarding not working: Check that your forwarding rules are set up correctly and that the phone number you are forwarding to is valid.
• Calls not being forwarded to the correct number: Verify that the "Forward to" field contains the correct phone number.
• Error message when saving forwarding rule: Ensure that you have the necessary permissions to access the Voice Agent settings and that you have filled out all required fields.

Related Articles

• "Voice Agent: Managing User Permissions" to learn more about assigning permissions to your team members
• "Voice Agent: Setting up Voicemail" to understand how to configure your voicemail settings
• "Voice Agent: Troubleshooting Common Issues" for more troubleshooting tips and solutions

Still Need Help?

If you are having trouble setting up call forwarding or have any other questions, please don't hesitate to contact our support team by clicking the "Contact Support" button at the top of this page [Screenshot: Contact Support button]. We are here to help you get the most out of your Voice Agent.