Your front desk spends most of its day on the phone — booking, rescheduling, answering the same questions, taking messages that never get called back. An AI front desk for your medical practice handles all of that automatically: answering every call, booking directly into your EHR, sending SMS confirmations, covering after-hours, and routing urgent calls to your team. Your staff stays focused on the patient sitting in front of them.
A human receptionist can handle one phone call while managing a check-in, one patient question at a time. During peak hours, callers hit hold. After hours, they hit voicemail. If your receptionist is out sick or on vacation, coverage gaps directly. Hiring, training, and retaining front-desk staff is an ongoing cost — often $35,000–$52,000/year per full-time position before benefits, with turnover that restarts the cycle.
MedReceptionist answers every inbound call simultaneously — no hold, no voicemail, no gaps. It books and reschedules appointments directly into your EHR in real time via API or FHIR R4, sends SMS confirmations and reminders, screens spam before it touches your staff, and routes urgent calls to a live person immediately. It runs 24/7/365 on a flat plan starting at $79/month, with a HIPAA BAA included and no setup fee.
MedReceptionist is built around the call types that consume the most front-desk time in a busy practice — handled automatically so your staff can stay present with patients in the office.
| Call Type | AI Front Desk (MedReceptionist) | Without AI Coverage |
|---|---|---|
| New Patient Booking | Booked liveAppointment written directly into EHR during the call | Staff interrupts current task to answerOr caller hits hold / voicemail |
| Reschedule & Cancellation | Handled in real timeSlot updated in EHR immediately; waitlist can backfill | Message left, staff calls backDelay opens slot to no-show risk |
| SMS Confirmations & Reminders | AutomaticSent after booking and before appointment | Manual or third-party add-onOften inconsistent or forgotten |
| After-Hours & Overflow | Always on24/7/365 — evenings, weekends, holidays, no surcharge | Voicemail or separate answering serviceExtra cost; patients often don't leave messages |
| Spam & Robocall Screening | Screened automaticallyJunk never interrupts staff or consumes plan usage | Staff answers every call firstTime lost; frustration adds up |
| Urgent Call Routing | Immediate transferConfigured triage rules route urgent callers to staff or on-call | Depends on who picks upInconsistent if busy or after hours |
| Common Patient Questions | Answered by voiceHours, directions, prep instructions, parking — no hold | Staff handles individuallyRepetitive; same questions every day |
| Complex Clinical Questions | Escalated to staffRouted immediately; AI does not give clinical advice | Staff handlesAppropriate — these belong with humans |
An AI front desk takes the volume off your team — it does not take their jobs. The goal is a cleaner division of labor: repetitive, protocol-driven calls go to the AI; judgment calls, sensitive conversations, and anything clinical stays with your people.
Booking, rescheduling, and canceling appointments. Sending and confirming SMS reminders. Answering standard questions about hours, location, prep, and insurance. Screening junk calls. Covering phones when staff is with a patient, on another line, at lunch, or offline. These calls follow defined rules and require no clinical judgment — the AI handles them faster and more consistently than any human on hold.
Urgent and emergent calls transferred in real time. Complex billing or insurance disputes. Sensitive patient conversations that require empathy and discretion. Clinical questions, triage decisions, and anything requiring a licensed professional. Relationship management with established patients who simply prefer a familiar voice. The AI flags these and routes them immediately — your team handles everything that matters most.
MedReceptionist connects to your existing phone number and EHR — no hardware, no long-term contract, no IT project. Plans run $79–$449/month depending on practice size and call volume. Every plan includes 24/7 AI answering, direct EHR booking, SMS, spam screening, urgent-call routing, and a signed HIPAA BAA. No setup fee. No per-minute billing. No after-hours surcharge. Most practices are live the next business day.
An AI medical front desk answers every inbound call in real time, books or reschedules appointments directly into your EHR via API or FHIR R4, sends SMS confirmations and reminders, provides after-hours and overflow coverage, screens out spam and robocalls, and routes urgent or complex calls to a live staff member. It handles the high-volume, protocol-driven work — freeing your human staff to focus on patients who are physically in the office.
No — it augments your staff, not replaces them. MedReceptionist handles the repeatable, high-volume tasks: answering phones, booking appointments, sending reminders, and screening spam. Clinical decisions, sensitive conversations, billing disputes, and anything outside its defined scope are escalated to your team. Many practices use it to extend coverage after hours, eliminate hold times during peak periods, and give their front-desk staff more time for complex patient interactions.
MedReceptionist connects to your EHR via direct API or FHIR R4 integration. When a patient calls to book or reschedule, the AI checks real-time availability in your scheduler and writes the appointment directly — no message relay, no callback queue. The slot is confirmed to the patient by voice during the call and an SMS confirmation is sent immediately after.
MedReceptionist is configured with an urgent-call routing protocol specific to your practice. Calls that match urgent criteria — chest pain, difficulty breathing, acute injury — are transferred to a live staff member or your on-call line immediately. Calls that are complex but not urgent (billing disputes, insurance questions, clinical follow-ups) can be logged and queued for a staff callback during business hours.
Yes. MedReceptionist answers calls 24/7/365 — evenings, weekends, and holidays — at no after-hours surcharge. After-hours callers can book appointments, receive information, or be triaged to your on-call line if urgent. No voicemail black holes, no missed patients, no extra charge.
MedReceptionist plans run $79–$449/month flat — no per-minute charges, no setup fee, no long-term contract. A HIPAA Business Associate Agreement is included with every plan. Most practices are live within 24 hours of signing up.
20-minute demo. We configure it for your specialty and call your practice number live.