HIPAA Compliant · BAA Included · 24/7

AI handles the phones.
Your staff handles patients.

Bookings, reminders, rescheduling, intake forms, after-hours — all handled automatically. Your front desk stays focused on the patients in the room.

Start Free Trial — 14 Days Free See Pricing

No contracts. Ever. Cancel anytime.

MDDODCDDS

Trusted by healthcare professionals across the US & internationally

Calls Today

0 +12%

Booked

0 +8%

AI Handled

0% +2%

Avg Duration

0s -3s

Live Activity

New patient booked — Dr. Patel, Tue 2:30 PM just now

Call answered — Insurance question, 1m 42s 2m ago

SMS sent — Appointment confirmation 5m ago

Rescheduled — Moved to Wed 9:00 AM 8m ago

After-hours — Voicemail transcribed 11m ago

Calls by Hour

8am10122pm4

Features

Everything your front desk does.
Without the hold music.

Our AI receptionist handles calls, books appointments, answers questions, sends reminders, and integrates with your EHR — around the clock.

Front Desk Coverage

24/7 Call Answering

Picks up on ring one across nights, lunch breaks, weekends, and holidays so every inbound patient conversation starts with a live answer instead of voicemail.

Smart Appointment Booking

Books, reschedules, and cancels directly in your EHR while honoring provider templates, visit types, buffers, and waitlist opportunities.

Two-Way SMS & Texting

Keeps every confirmation, reminder, follow-up, and missed-call text-back inside a single patient conversation thread.

Live call console Always on

00:03

Answered

Patient flow Ring 1

Verify patientDone

Offer open slotsLive

Queue reminder textNext

Voice Booking SMS follow-up

Patient Prep

Digital Intake Forms

Auto-sends HIPAA-compliant forms the moment a visit is booked so demographics, consent, and insurance details land before the patient walks in.

Intake completion Ready

Patient details88%

Medical history72%

Insurance card94%

Payments

Text-to-Pay Payments

Sends branded payment links by SMS so copays and balances are collected on the patient’s phone before arrival instead of at the counter.

Copay request Stripe

$35

Tap to pay before your 2:30 PM visit.

Payment received2 sec ago

Receipt and visit confirmation sent automatically.

Connected System

All EHR Systems — Cloud or Desktop

Connects across modern cloud platforms, on-prem servers, and legacy desktop installs using FHIR R4, HL7, native APIs, and custom adapters where needed.

145+ Languages + Bilingual

Handles English, Spanish, French, Mandarin, Vietnamese, Korean, Arabic, Hindi, Portuguese, and more with mid-call language switching.

Post-Call EHR Auto-Sync

Writes call outcomes, notes, bookings, and patient details back into the chart automatically after the interaction closes.

Cloud

Desktop

Synced

FHIR R4 HL7 Legacy adapters

Safety Routing

Emergency Triage

Flags urgent symptoms in real time and follows your protocol to transfer to on-call staff or deliver 911 guidance without dropping the call.

Urgency detected

Chest pain, severe symptoms, after-hours escalation

Protocol matched in 0.4 seconds

Warm transfer to on-call line initiated

911 language delivered while transfer stays active

Call Filtering

Robocall Firewall

Stops telemarketers and junk traffic upstream so your AI minutes and phone numbers stay focused on real patient demand.

Returning patient allowed through instantly

Unknown caller challenged before routing

Likely spam quarantined outside queue

Visibility

Analytics Dashboard

Surfaces funnel performance, after-hours saves, sentiment, transfer reasons, repeat callers, and resolution rates in a clean operational view.

Web Push Notifications

Sends desktop alerts for new calls, bookings, and voicemails so staff can react without living inside another tab.

Double-Booking Prevention

Checks the live schedule before every booking to stop overlaps and conflicting provider assignments in real time.

84%Resolved

27Booked

11After-hours

Funnel

Transfers

Sentiment

Alerts

Revenue Protection

No-Show Fees + Card on File

Stores cards securely, charges your policy automatically when needed, and protects revenue from late cancels and empty chair time.

Card on file Vaulted

Missed 10:00 AM appointment

$75 Recovered

Stripe Connect Policy aware

Ops Automation

Intake-to-Chart Sync

Moves patient intake responses straight into the chart so front-desk staff are not retyping forms into the EHR after the visit is booked.

Form packet Submitted

Patient chart Updated

Plus: call recording & transcripts, Google Review auto-prompts, recall campaigns, caller ID pass-through on transfers,
vacation mode, late patient detection, custom AI voice & personality, waitlist auto-fill, telehealth routing, and more.

See All Features — Start Free Trial

Analytics

Know exactly what's happening.
In real time.

Every call, every booking, every trend — visualized. Make data-driven decisions about staffing, hours, and patient flow.

MedReceptionist — Analytics

AI Resolution Rate

0% +3.2%

After-Hours Saves

0 +18%

Avg Sentiment

4.7/5 +0.3

Revenue Protected

$0 no-shows

Peak Hours Heatmap

7am9111pm357911

MonFri

Booking Funnel

Calls Received312

AI Handled293

Appointments Booked218

Patients Showed Up201

92% show rate

Transfer Reasons

Billing question34%

Existing patient request28%

Emergency triage19%

Provider request12%

Other7%

Sentiment Over Time

JanMarJunSepDec

Booking funnel • Peak hours heatmap • Transfer reasons • Repeat callers • Sentiment trends • Revenue protected

See It Live — Start Free Trial

How It Works

Live in 24 hours. Not weeks.

We handle the entire setup. You just forward your phone number.

We Build Your Agent

Share your practice info, services, and hours. We configure your AI receptionist with your custom greeting, policies, and booking rules.

Connect Your Phone

Forward your existing number or get a new one. We integrate with your EHR calendar so the AI books real appointments.

Go Live

Your AI receptionist starts answering calls immediately. Monitor everything from your dashboard. Adjust settings anytime.

Your Rules

Deploy it your way

Use MedReceptionist as your primary line, a backup when busy, or after-hours only. You decide.

Routing Modes

One system. Three ways to use it.

Run it as your main line, keep it on standby for busy times, or let it take over after hours. Same AI, same booking logic — just flip how calls get routed.

First Point of Contact

AI answers first, resolves routine scheduling and FAQ calls, then escalates only the exceptions your staff should actually spend time on.

Backup When Busy

Keep your front desk live on the main line while MedReceptionist catches spikes, lunch breaks, and queue overflow before patients hit hold or voicemail.

After-Hours Only

Switch on nights, weekends, and holidays so late callers can still book, confirm, and get answers without staffing a second shift.

Call routing control Live config

First Point of Contact

All inbound calls start with AI triage

Primary

Backup When Busy

Overflow only when staff lines are occupied

Overflow

After-Hours Only

Automatically takes over outside clinic hours

Schedule

Forwarding logic 3 steps

Main number rings0 sec

AI handles scheduling + FAQsAuto

Transfer complex cases to staffAs needed

Rollout

Change modes without retraining staff

Start with overflow, prove value, then move MedReceptionist to the front of the line when your team is ready.

See It In Action

Watch how it works

From overwhelmed front desk to AI-powered efficiency — in under 60 seconds.

Busy office transformed to calm AI-managed practice

SMS conversation: AI books appointment for patient

Call analytics dashboard with booking rates

AI connecting to Epic, Dentrix, ChiroTouch EHRs

Hear It Live

35 voices. Your brand.

Natural, warm, and ready to represent your practice from day one.

Try Our Greetings

🟢 Business Hours

"Thank you for calling Mayfield Chiropractic! I can help you book, reschedule, or cancel an appointment. How can I help you today?"

🌙 After Hours

"Thanks for calling Mayfield Chiropractic! We're currently closed, but I can still help you book, reschedule, or cancel an appointment."

🍽️ Lunch Break

"Thanks for calling Mayfield Chiropractic! We're on lunch break right now, but I can still help you book, reschedule, or cancel."

📞 Appointment Confirm

"Hi, this is Mayfield Chiropractic calling to confirm your upcoming appointment. If you need to reschedule or cancel, just let me know."

30+ More Voices Available

Click any voice to hear a preview. Each supports 90+ languages with auto-detection.

Female

Male

145+ languages • 35 voices • Customizable greetings per practice

Universal Compatibility

Every EHR. Cloud or Desktop. Period.

Native integrations, FHIR R4, HL7, and custom adapters across every system on the market. Cloud-based, server-based, or legacy desktop — if your practice uses it, we connect to it.

AI Phone System connecting to ChiroTouch, Epic, and Dentrix EHR systems via Integration Cloud

Epic (FHIR)

Cerner / Oracle Health

athenahealth

Allscripts

eClinicalWorks

NextGen Greenway Health

Elation Veradigm

CareCloud

AdvancedMD

DrChrono

Kareo

NexHealth

Practice Fusion CharmHealth Healthie

SimplePractice TherapyNotes IntakeQ

Epic (FHIR)

Cerner / Oracle Health

athenahealth

Allscripts

eClinicalWorks

NextGen Greenway Health

Elation Veradigm

CareCloud

AdvancedMD

DrChrono

Kareo

NexHealth

Practice Fusion CharmHealth Healthie

SimplePractice TherapyNotes IntakeQ

Open Dental

Dentrix

Eaglesoft Denticon Curve Dental tab32 Dentally

ChiroTouch ACOM Health

ChiroFusion Genesis Chiro ECLIPSE

Jane App

WebPT Power Diary

Cliniko

Mindbody

Zenoti Boulevard Google Calendar Outlook FHIR R4 HL7

Open Dental

Dentrix

Eaglesoft Denticon Curve Dental tab32 Dentally

ChiroTouch ACOM Health

ChiroFusion Genesis Chiro ECLIPSE

Jane App

WebPT Power Diary

Cliniko

Mindbody

Zenoti Boulevard Google Calendar Outlook FHIR R4 HL7

Don't see your system? FHIR R4 means we connect to any compliant EHR automatically. Or we'll build a custom integration — free.

Results

What practices see in 30 days

Your front desk keeps doing what they do best — patients in the room. AI handles everything on the phone.

Calls Answered

vs. industry avg of 62%

More Bookings / Month

Average across all specialties

Missed Calls

AI picks up every ring, 24/7/365

<0s

Average Answer Time

No hold, no voicemail, ever

Compare

Why practices switch to us

	MedReceptionist	Human Staff	Ruby / Smith.ai	Synthflow
24/7 Coverage	✓	✕	✓	✓
Books Into Your EHR	✓	✓	✕	✕
HIPAA + BAA	✓	✓	✓	✕
Multi-Language (8)	✓	✕	✕	✓
Two-Way SMS & Reminders	✓	✕	✕	✕
Digital Intake Forms	✓	✕	✕	✕
Text-to-Pay Payments	✓	✕	✕	✕
Spam Blocking (STIR/SHAKEN)	✓	✕	✕	✕
Emergency Triage	✓	✓	✕	✕
Custom Knowledge Base	✓	✓	✕	✓
Setup Time	24 hours	2-4 weeks	1-2 days	Self-serve
Starting Price	$29/mo	$3,200/mo	$249/mo	$29/mo

Security & Compliance

Built for healthcare from day one

Every call, every message, every byte of data — protected to the standards your practice requires.

HIPAA Compliant

Full compliance with HIPAA Privacy, Security & Breach Notification Rules. Annual risk assessments & workforce training.

BAA Included

Signed Business Associate Agreement with every practice before onboarding. Google Cloud BAA covers all infrastructure.

AES-256 Encryption

End-to-end encryption at rest (AES-256) and in transit (TLS 1.3). PHI is never stored beyond what's needed for booking.

SOC 2 Type II

Enterprise-grade security controls: access logging, intrusion detection, vulnerability scanning. Independently audited.

Member of

Is It Right for You?

Built for practices that value patient experience

Patient Experience Fit

If your front desk can't keep up, patients notice.

MedReceptionist works best for practices that lose patients to voicemail, can't staff the phones after hours, or have a front desk buried in check-ins while the phone keeps ringing.

Patient journey snapshot Always answered

New patient calls at 7:14 PMBooked

Spanish-speaking parent calls middayHandled

Front desk tied up with check-in rushOverflow

Access

You're losing patients after 5 PM

Calls pile up at lunch, after hours, and during the morning rush. Every one that hits voicemail is a patient who books with someone else.

Peak Hours & After-Hours coverage without adding shifts

24/7 Booking so motivated callers convert immediately

Staff Leverage

Your front desk is doing three jobs at once

Check-ins, rooming, insurance — and the phone won't stop. AI handles the scheduling calls so your team can focus on the patients in front of them.

Free Your Front Desk during in-office rushes

Escalate only the calls that truly need a human

Multi-Site Ready

Multiple locations, multiple languages

16 languages with auto-detection. Route calls across locations and providers with the same scripts and booking rules everywhere.

Multi-Language & Multi-Line routing built in

Unified scripts and escalation paths across offices

Operational Fit

You need it to book directly into your EHR

AI books into your actual calendar — not a separate system you check later. HIPAA compliant, BAA signed, every call encrypted end-to-end.

EHR Integration with live scheduling guardrails

HIPAA Compliant infrastructure from day one

See If MedReceptionist Fits Your Practice

Pricing

Plans that fit your practice

Metered by minutes and texts — pay for what you use. No contracts, cancel anytime. 14-day free trial on all plans.

Essentials

Get started with voice + text

$79/mo

200 voice min + 300 SMS/mo

24/7 AI call answering
Appointment booking
SMS confirmations & reminders
Review requests
After-hours handling
1 provider calendar
Email support

Get Started

Growth

Guides for practice owners

Guide

How Much Are Missed Calls Really Costing Your Practice?

The average practice misses 30% of inbound calls. We break down the real revenue impact and what to do about it.

Comparison

AI Receptionist vs. Answering Service: Which Is Right for Your Practice?

We compare cost, coverage, and patient experience between traditional answering services and AI-powered alternatives.

Compliance

HIPAA Compliance Checklist for AI Phone Systems in Healthcare

What every practice owner needs to know before using AI to handle patient calls and booking data.

FAQ

Common questions

Yes. Our AI uses the latest conversational voice technology. Patients frequently don't realize they're speaking with AI. You can customize the voice, personality, and greeting to match your practice's tone.

We integrate directly with your EHR system through their API. Open Dental, Dentrix, ChiroTouch, Jane, athenahealth, eClinicalWorks, WebPT, and every other major system — we connect natively or via FHIR R4. Setup takes about 15 minutes.

If the AI detects an urgent issue, a complex question it can't answer, or a caller requests a human — it transfers to your staff or on-call provider immediately. You set the escalation rules.

Yes. We sign a Business Associate Agreement (BAA) with every practice. All calls are encrypted end-to-end with AES-256. We do not store PHI beyond what's needed for appointment booking, and we undergo annual security audits.

Absolutely. Just set up call forwarding from your current number to MedReceptionist. Takes 2 minutes. You can also choose selective forwarding — for example, only forward during after-hours or when lines are busy.

Most practices are live within 24 hours. We handle the entire configuration — your custom greeting, services, providers, hours, policies, and EHR connection. You just review and approve.

Everything is configurable from your dashboard — greetings, hours, services, booking rules, escalation policies, knowledge base. Changes take effect instantly. No coding required.

Our AI speaks naturally and conversationally — patients just talk like they would to a person. No menus, no "press 1 for scheduling." Elderly patients report high satisfaction because the AI picks up immediately (no hold music) and speaks clearly at a natural pace. If anyone requests a human, the AI transfers instantly.

Yes. Our Professional plan includes a 14-day free trial. We'll set up your AI receptionist and you can test it with real calls. If it's not right for you, cancel with one click — no questions asked.

AI handles the phones.Your staff handles patients.

Everything your front desk does.Without the hold music.

24/7 Call Answering

Smart Appointment Booking

Two-Way SMS & Texting

Digital Intake Forms

Text-to-Pay Payments

All EHR Systems — Cloud or Desktop

145+ Languages + Bilingual

Post-Call EHR Auto-Sync

Emergency Triage

Robocall Firewall

Analytics Dashboard

Web Push Notifications

Double-Booking Prevention

No-Show Fees + Card on File

Intake-to-Chart Sync

Know exactly what's happening.In real time.

Live in 24 hours. Not weeks.

We Build Your Agent

Connect Your Phone

Go Live

Deploy it your way

One system. Three ways to use it.

First Point of Contact

Backup When Busy

After-Hours Only

Watch how it works

35 voices. Your brand.

Every EHR. Cloud or Desktop. Period.

What practices see in 30 days

Why practices switch to us

Built for healthcare from day one

HIPAA Compliant

BAA Included

AES-256 Encryption

SOC 2 Type II

Built for practices that value patient experience

If your front desk can't keep up, patients notice.

You're losing patients after 5 PM

Your front desk is doing three jobs at once

Multiple locations, multiple languages

You need it to book directly into your EHR

Plans that fit your practice

Guides for practice owners

How Much Are Missed Calls Really Costing Your Practice?

AI Receptionist vs. Answering Service: Which Is Right for Your Practice?

HIPAA Compliance Checklist for AI Phone Systems in Healthcare

Common questions

Need a practice website too?

Stop losing patients to voicemail.

AI handles the phones.
Your staff handles patients.

Everything your front desk does.
Without the hold music.

Know exactly what's happening.
In real time.