HIPAA Compliant · BAA Included · 24/7 Live

AIanswers every call.
Your team treats every patient.

Wait time inquiries, walk-in availability, insurance questions, symptom triage — MedReceptionist handles the constant call volume that defines urgent care.

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Works with every EHR — athenahealth, eClinicalWorks, DocuTAP, and more
HIPAA Compliant
Works with athenahealth + 5 more
<2s Answer Time
24/7 Coverage
Urgent Care Challenges

Sound familiar?

These problems cost urgent care practices thousands every month — and they're all solvable.

"What's the Wait Time?"

This is 40% of all urgent care calls. Your staff answers the same question 100+ times per day. AI answers it instantly with real-time data.

Insurance Confusion

Urgent care patients often don't know if they're in-network. They call to ask before driving over. Unanswered calls mean they go to the competitor across the street.

Peak Hour Overwhelm

Monday mornings, Friday afternoons, weekend middays — call volume spikes 3x. Your 2-person front desk can't handle 50+ calls per hour.

After-Hours Diversion

Patients call your urgent care after closing looking for evening hours. Without AI, they go to the ER — a bad outcome for everyone.

How It Works

A real patient call, handled by AI

Sample Call Scenario
Do you take UnitedHealthcare? What's the current wait time? I think I have strep.
The AI confirms UHC acceptance, provides current estimated wait time, and offers online check-in to reserve a spot in the queue.
After-Hours Example
A patient calls at 9 PM. Your clinic closes at 8.
Informs them of next-day hours, offers to book a first-available slot, and provides ER guidance for true emergencies.

Answers in <2 seconds

Every call picked up on the first ring. No hold music. No voicemail. No missed patients.

Books into athenahealth

Direct integration with athenahealth, eClinicalWorks, DocuTAP, Practice Velocity, Epic, Experity. Real-time availability, instant booking, SMS confirmation.

HIPAA + BAA included

Signed BAA before any data is handled. AES-256 encryption. SOC 2 audited. Built for healthcare.

MedReceptionist Dashboard — Call logs, analytics, and AI performance

Your dashboard: every call logged, every booking tracked, real-time analytics.

Flexible Deployment

Deploy it your way

MedReceptionist adapts to how your urgent care practice runs.

Primary

AI answers every call first. Your staff focuses entirely on in-person patients.

Backup

Staff answers first. AI catches overflow when they're busy with patients or on another line.

After-Hours

AI handles nights, weekends, and holidays. Your patients always reach someone.

Integrations

Works with your urgent care software

Direct integration with major EHR and practice management systems.

athenahealth eClinicalWorks DocuTAP Practice Velocity Epic Experity + more
Security & Compliance

Built for healthcare from day one

HIPAAHIPAA Compliant
BAABAA Included
EncryptionAES-256 Encryption
SOC 2SOC 2 Type II
What Practices Say

Real results from real practices

Front desk using MedReceptionist
★★★★★

"We were missing 30% of our calls during peak hours. MedReceptionist picks up every single one now. Our front desk finally has time to focus on the patients in front of them."

Office Manager
Urgent Care Center, TX
Doctor reviewing AI dashboard
★★★★★

"Setup took less than a day. The AI already knew how to handle our athenahealth scheduling. Patients can't tell the difference — they just know someone always answers."

Practice Owner
Urgent Care Center, CA
Busy practice front desk
★★★★★

"After-hours was our biggest gap. We were losing patients to competitors who happened to answer at 7 PM. Now we capture every call, every time."

Clinical Director
Urgent Care Center, FL
Pricing

Simple pricing. No per-minute fees.

Every plan includes unlimited calls, SMS, and 24/7 coverage. Average urgent care visit value: $180 (average urgent care visit).

Starter
$99/mo
  • Unlimited inbound calls
  • Appointment booking
  • SMS confirmations
  • After-hours handling
  • 1 provider calendar
  • Email support
Get Started
Professional
$149/mo
  • Everything in Starter
  • athenahealth integration
  • Multi-language (9 languages)
  • Custom knowledge base
  • Up to 5 providers
  • Two-way SMS
  • Analytics dashboard
  • Priority support
Start Free Trial
Enterprise
$449/mo
  • Everything in Professional
  • Unlimited providers
  • Multi-location support
  • FHIR / HL7 integration
  • Custom voice
  • Patient intake forms
  • Payment collection
  • Dedicated account manager
Contact Sales
Also from AI Scan Solutions

Need a practice website too?

Many of our urgent care practices pair MedReceptionist with a full AI-powered website from MedSiteAI. Voice, site, texting, and SEO — all managed by one team.

  • Done-for-you practice website
  • MedReceptionist voice AI included in higher tiers
  • Online booking, SEO, reviews, analytics
  • HIPAA compliant with BAA
Explore MedSiteAI
Website + Voice Bundle
MedSiteAI Elite
$799/mo
  • Done-for-you AI website
  • MedReceptionist voice AI
  • Two-way patient texting
  • AI chatbot & lead capture
  • Online scheduling
  • Review management
  • SEO optimization
  • All AI tools included
See All Plans
Return on Investment

The math is simple

At $180 per visit, recovering just 2 missed bookings per month pays for MedReceptionist. Most practices recover far more.

<2s

Average answer time (vs. 45s+ industry avg)

24/7

Coverage including nights, weekends, and holidays

0

Missed calls from patients who need you

Urgent Care FAQ

Common questions from urgent care practices

Yes. When integrated with your patient flow system, the AI reports current estimated wait times. It can also offer online check-in to reduce in-clinic waits.

MedReceptionist handles unlimited concurrent calls. No hold music, no queue. Every caller gets answered in under 2 seconds — even during your busiest Monday morning.

Most urgent care practices are live within 24 hours. We configure your knowledge base, connect your EHR, and test everything before going live.

Most can't. The AI voice is natural and conversational — not robotic. It handles pauses, follow-up questions, and natural speech patterns just like a trained receptionist would.

Cancel anytime. No contracts, no cancellation fees. We keep it simple because we believe the product should earn your business every month.

Stop losing patients to voicemail

See MedReceptionist in action for your urgent care practice. 15-minute demo, no commitment.

Book Your Free Demo
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