Call capture
The AI collects caller identity, reason for visit, preferred timing, contact details, and any practice-approved intake fields.
Live EHR integration
MedReceptionist books patient calls into DrChrono
For medical, dental, and specialty practices with DrChrono API access, MedReceptionist answers the call, identifies the patient and visit reason, checks the configured scheduling workflow, creates an appointment in DrChrono when write-back is enabled, and hands off safely when it cannot confirm the booking.
How booking works
From phone call to confirmed DrChrono appointment.
EHR mapping
The configured provider, facility, reason code, service duration, and patient lookup rules determine whether the appointment can be created.
Fail-safe handoff
If DrChrono cannot confirm the write, the receptionist captures the call and routes it to staff instead of silently changing the schedule.
Supported vs not claimed
Honest DrChrono capability boundaries.
What this integration does
- Books mapped appointment types into DrChrono when OAuth/API access and provider mapping are configured.
- Searches for existing patients before write-back and creates a patient record where the adapter supports it.
- Keeps staff in the loop for clinical questions, intake exceptions, or unavailable API responses.
What this page does not claim
- Does not claim DrChrono document upload from this voice receptionist workflow.
- Does not override provider schedules or clinical protocols.
Operational setup
What Justin or onboarding still confirms per clinic.
| Setup item | Why it matters |
|---|---|
| Provider/resource mapping | Prevents calls from being booked into the wrong person, room, or schedule. |
| Appointment type and duration mapping | Keeps new patient, consult, follow-up, and emergency slots distinct. |
| Escalation rules | Routes urgent, clinical, billing, or unsupported calls to the right staff path. |
| Write-access validation | Confirms the adapter can create appointments in the specific practice account before going live. |
FAQ
DrChrono integration FAQ.
Can MedReceptionist book directly into DrChrono?
Yes, when the DrChrono account, credentials, mapped providers, appointment types, facilities, and write permissions are configured. If the integration cannot confirm the write, the call is captured for staff instead.
What DrChrono capabilities are public claims on this page?
This page is limited to the registered MedSiteAI adapter boundary: list appointments, reason codes, resources, search or create patients, create, cancel, reschedule appointments, and compute availability from appointment data. It does not claim capabilities outside that implementation boundary.
Does the AI receptionist give clinical advice?
No. It follows the practice-approved phone script, books or routes the call, and escalates clinical questions to staff.
What happens during onboarding?
The practice maps providers, locations, services, appointment durations, call scripts, escalation rules, and any EHR-specific access required for safe booking.
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