Call capture
The AI collects caller identity, reason for visit, preferred timing, contact details, and any practice-approved intake fields.
Live EHR integration
MedReceptionist books patient calls into Open Dental
For dental offices using Open Dental, MedReceptionist answers the call, identifies the patient and visit reason, checks the configured scheduling workflow, creates an appointment in Open Dental when write-back is enabled, and hands off safely when it cannot confirm the booking.
How booking works
From phone call to confirmed Open Dental appointment.
EHR mapping
The configured provider, facility, reason code, service duration, and patient lookup rules determine whether the appointment can be created.
Fail-safe handoff
If Open Dental cannot confirm the write, the receptionist captures the call and routes it to staff instead of silently changing the schedule.
Supported vs not claimed
Honest Open Dental capability boundaries.
What this integration does
- Books dental appointments into mapped Open Dental operatories, providers, and appointment types.
- Supports emergency, hygiene, consult, and new-patient workflows when those durations and rules are configured.
- Uses a staff handoff if the Open Dental API is rate-limited, unauthorized, or cannot confirm the write.
What this page does not claim
- Does not diagnose dental emergencies or promise same-day treatment.
- Does not assume every Open Dental environment has identical API permissions.
Operational setup
What Justin or onboarding still confirms per clinic.
| Setup item | Why it matters |
|---|---|
| Provider/resource mapping | Prevents calls from being booked into the wrong person, room, or schedule. |
| Appointment type and duration mapping | Keeps new patient, consult, follow-up, and emergency slots distinct. |
| Escalation rules | Routes urgent, clinical, billing, or unsupported calls to the right staff path. |
| Write-access validation | Confirms the adapter can create appointments in the specific practice account before going live. |
FAQ
Open Dental integration FAQ.
Can MedReceptionist book directly into Open Dental?
Yes, when the Open Dental account, credentials, mapped providers, appointment types, facilities, and write permissions are configured. If the integration cannot confirm the write, the call is captured for staff instead.
What Open Dental capabilities are public claims on this page?
This page is limited to the registered MedSiteAI adapter boundary: list appointments, operatories/providers, appointment types, search or create patients, create, cancel, reschedule appointments, check availability, and push documents where configured. It does not claim capabilities outside that implementation boundary.
Does the AI receptionist give clinical advice?
No. It follows the practice-approved phone script, books or routes the call, and escalates clinical questions to staff.
What happens during onboarding?
The practice maps providers, locations, services, appointment durations, call scripts, escalation rules, and any EHR-specific access required for safe booking.
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