Call capture
The AI collects caller identity, reason for visit, preferred timing, contact details, and any practice-approved intake fields.
Live EHR integration
MedReceptionist books patient calls into ACOM Health
For chiropractic practices using ACOM Health, MedReceptionist answers the call, identifies the patient and visit reason, checks the configured scheduling workflow, creates an appointment in ACOM Health when write-back is enabled, and hands off safely when it cannot confirm the booking.
How booking works
From phone call to confirmed ACOM Health appointment.
EHR mapping
The configured provider, facility, reason code, service duration, and patient lookup rules determine whether the appointment can be created.
Fail-safe handoff
If ACOM Health cannot confirm the write, the receptionist captures the call and routes it to staff instead of silently changing the schedule.
Supported vs not claimed
Honest ACOM Health capability boundaries.
What this integration does
- Books into ACOM after the sync engine resolves the patient, provider, facility, reason code, and local timezone.
- Uses a slot-walking availability approach for configured ACOM workflows.
- Keeps ACOM-specific session behavior conservative so live clinic workflows are not disrupted.
What this page does not claim
- Does not spam ACOM with unnecessary availability reads for public widgets where that would destabilize a live clinic account.
- Does not bypass provider/facility requirements that ACOM enforces.
Operational setup
What Justin or onboarding still confirms per clinic.
| Setup item | Why it matters |
|---|---|
| Provider/resource mapping | Prevents calls from being booked into the wrong person, room, or schedule. |
| Appointment type and duration mapping | Keeps new patient, consult, follow-up, and emergency slots distinct. |
| Escalation rules | Routes urgent, clinical, billing, or unsupported calls to the right staff path. |
| Write-access validation | Confirms the adapter can create appointments in the specific practice account before going live. |
FAQ
ACOM Health integration FAQ.
Can MedReceptionist book directly into ACOM Health?
Yes, when the ACOM Health account, credentials, mapped providers, appointment types, facilities, and write permissions are configured. If the integration cannot confirm the write, the call is captured for staff instead.
What ACOM Health capabilities are public claims on this page?
This page is limited to the registered MedSiteAI adapter boundary: list appointments, resources, reason codes, search or create patients, search by phone, create, cancel, reschedule appointments, compute availability, and push documents where configured. It does not claim capabilities outside that implementation boundary.
Does the AI receptionist give clinical advice?
No. It follows the practice-approved phone script, books or routes the call, and escalates clinical questions to staff.
What happens during onboarding?
The practice maps providers, locations, services, appointment durations, call scripts, escalation rules, and any EHR-specific access required for safe booking.
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