Jane is the practice management platform of choice for tens of thousands of allied health clinics across North America. What it doesn't do is answer the phone at 10 PM, book a new patient during a busy treatment hour, or fill a same-day cancellation gap before you even know it opened. MedReceptionist works alongside your Jane scheduling workflow — answering every call 24/7, booking into your live schedule via API, texting confirmations, and filling waitlist slots without staff involvement.
Jane's online booking is excellent — but a significant portion of new clients still call. Chiropractic patients calling after a weekend injury want to speak to someone, not navigate a portal. Massage clients rescheduling a series would rather call in than log into a patient account. Physiotherapy referrals often come in by phone. When front-desk staff are busy with in-room patients, or when the clinic is closed, those calls hit voicemail — and most callers don't leave one. The phone gap is where new patients are lost.
MedReceptionist is a fully automated AI voice agent built for healthcare front-desk workflows. It reads live availability from your scheduling system, confirms appointment types and provider preferences, books directly via API or FHIR R4, and sends an SMS confirmation — all during a single call. It is not a certified Jane partner; it is a scheduling-aware AI layer that works alongside your Jane workflow, the same way a human receptionist would: by checking availability and writing the appointment in. Flat pricing from $79–$449/month, HIPAA BAA included, live in ~24 hours.
Allied health practices on Jane share a common front-desk reality: high appointment frequency, short booking windows, and patients who prefer calling for anything nuanced.
Chiropractic clinics often see the same patients weekly or biweekly. That creates a constant rhythm of rebooking calls alongside new-client inquiries — especially after weekends when patients experience acute flare-ups and want an appointment first thing Monday. After-hours voicemail is where new injury cases disappear. The AI answers at 9 PM the same as 9 AM, and books the appointment into the next available slot.
Physiotherapy practices handle a mix of self-referred and GP-referred patients, many of whom call to book an initial assessment rather than navigate online booking. Care plan patients rescheduling mid-series also tend to call. MedReceptionist handles both: confirming the nature of the visit, matching to the right provider, and booking the correct appointment type — without adding to the front desk's load during busy clinic hours.
Massage practices live and die by utilization. A 60-minute cancellation at 2 PM is revenue gone if nobody fills it quickly. MedReceptionist monitors for cancellations and can work through your waitlist outreach — the first client who confirms gets the slot booked immediately. No manual phone-around, no gaps sitting empty because the therapist is in treatment.
Wellness and integrative health practices attract patients who often research outside business hours and call when inspiration strikes — evenings, weekends, lunch breaks. These are warm leads that go cold fast when they hit voicemail. The AI answers, answers practice questions, captures the new-client intent, and books the initial consultation before the caller moves on to the next Google result.
MedReceptionist does not replace Jane — it plugs the channel Jane doesn't cover: the inbound phone call. Here's what happens from ring to confirmed appointment.
Every inbound call is answered by the AI — no ring-outs, no voicemail during busy hours, no hold music at midnight. The AI greets callers professionally on behalf of your practice, identifies whether they are a new client or returning patient, and begins handling their request. Spam and robocalls are screened before they consume any of your plan's usage.
The AI reads your live schedule — provider availability, appointment type durations, and any booking rules you've set — via API or FHIR R4 connectivity. It does not offer slots that are already taken. New client? It finds the next opening for a new-patient appointment. Existing client rescheduling? It checks their usual provider's availability first.
The appointment is written to your schedule in real time — not relayed as a message for staff to action later. The client confirms their preferred slot, and it's locked. No callback required. No "we'll have someone call you back to confirm." The booking lands in your Jane calendar the same way an online self-booking would — except a human on the phone initiated it.
After booking, the AI sends an SMS confirmation to the patient's number — appointment time, provider, and any pre-visit instructions you specify. For cancellation calls, the AI can simultaneously trigger waitlist outreach: a message goes to the next eligible client on your waitlist, and whoever confirms first gets the slot booked immediately. Calls that require clinical judgment or practice-owner decisions are routed to the appropriate person.
Most Jane-based practices are a single-location clinic with one to four providers. MedReceptionist is sized for exactly that — with room to scale.
Every plan includes 24/7 AI answering, live API-based scheduling, SMS confirmations, spam screening, and a signed HIPAA Business Associate Agreement — at no additional cost. There are no per-call charges, no after-hours surcharges, and no holiday premiums. Plans start at $79/month for a single-provider practice and scale to $449/month for high-volume or multi-provider clinics. No setup fee, no long-term contract.
Onboarding covers your appointment types, provider schedule rules, practice-specific call handling preferences, and any routing logic for after-hours or urgent calls. Because MedReceptionist works with your scheduling API rather than requiring manual data migration, configuration is lightweight. Most Jane-based practices — chiropractic, PT, massage, or mixed wellness clinics — are answering real patient calls within one business day of signing up.
MedReceptionist is designed to work alongside Jane's scheduling workflow via API and FHIR R4 — not as a certified Jane partner. It reads live availability from your scheduling system, books appointments during the call, and sends SMS confirmations, so the interaction lands in your Jane calendar without requiring staff to follow up.
The AI handles the full front-desk call mix that allied health clinics on Jane typically receive: new-client booking requests, existing-client rebooking, cancellations with same-session waitlist offers, general practice questions, and after-hours inquiries. Calls that require a practitioner's clinical judgment are routed appropriately.
Yes. When a cancellation comes in, MedReceptionist can work through your waitlist — outreach goes out, the first confirmed client gets the slot, and the appointment is booked without staff involvement. This is particularly valuable for massage therapy and physiotherapy practices where last-minute gaps are common and difficult to fill manually.
Plans start at $79/month for a single-provider practice and scale to $449/month for high-volume or multi-provider clinics. All plans include 24/7 answering, API-based booking, SMS confirmations, spam screening, a HIPAA Business Associate Agreement, and no setup fee. There are no per-call charges and no after-hours surcharges.
Yes. A HIPAA Business Associate Agreement is signed with every practice at no additional cost before go-live. All voice and SMS interactions involving protected health information are handled within that BAA framework.
Most practices are live within 24 hours. There is no setup fee, no long-term contract, and plans are month-to-month. Configuration takes into account your appointment types, provider availability, and any practice-specific routing rules.
20-minute demo. We configure it for your specialty and call your practice number live.