ModMed-powered practices run complex, high-volume front desks. Dermatology clinics field biopsy-result callbacks alongside cosmetic consults. Ophthalmology offices handle refraction scheduling, urgent vision calls, and post-op follow-ups — all on the same phone line. MedReceptionist answers every call 24/7, books appointments directly into your scheduling system via API or FHIR R4, sends SMS confirmations, and routes anything clinically urgent to your staff — so your front desk isn't the bottleneck.
ModMed serves specialties — dermatology, ophthalmology, orthopedics, otolaryngology, and more — where patient calls aren't simple appointment requests. A single morning at a busy derm practice might mix cosmetic consultation inquiries, refill requests, biopsy-result callbacks, insurance pre-auth questions, and an after-hours urgent concern. Traditional answering services bill per minute, put callers on hold, and often relay a message rather than actually booking — which means callbacks, dropped patients, and staff time spent on tasks that shouldn't need a human.
MedReceptionist is a fully automated AI voice agent that connects to your practice's scheduling system via API or FHIR R4 — the same interoperability standards used across modern EHR ecosystems. It checks real availability, books appointments live during the call, confirms by SMS, and immediately routes calls that need a clinical decision to your on-call provider or staff. Flat monthly pricing from $79–$449/month. HIPAA BAA included. Live in ~24 hours.
ModMed (Modernizing Medicine) is built for specialty care — a population of practices that deal with more nuanced patient communication than a typical primary care office.
High cosmetic consultation volume (Mohs, filler, laser, acne), biopsy-result anxieties that generate same-day callbacks, refill requests for prescription topicals, and new-patient demand that outpaces front-desk capacity — especially for practices that have moved their scheduling into ModMed’s integrated PM system. Callers who hit voicemail after hours rarely call back.
Refraction and contact lens scheduling, post-op cataract follow-ups, urgent red-eye or sudden-vision-change calls that require rapid triage, and the layered scheduling complexity of multi-provider optical practices. Practices using ModMed's ophthalmology module need front-desk support that understands when to escalate and when to book.
ModMed also serves orthopedics, otolaryngology, urology, pain management, and plastic surgery — each with its own call-type profile. Orthopedic front desks field post-surgical status calls, injection scheduling, and sports-injury new-patient consults. ENT offices handle pediatric scheduling complexity plus referral intake. Across all of them, after-hours calls and high daytime volume are the shared pain point.
MedReceptionist is not an officially certified or marketplace-listed ModMed application, and we don’t claim a formal partnership with Modernizing Medicine. What we are is an EHR-aware AI receptionist that connects to your practice’s scheduling system using the same open standards — APIs and FHIR R4 — that modern EHR ecosystems expose for interoperability.
During onboarding (typically under 24 hours), MedReceptionist is configured to connect to your practice’s scheduling endpoint. Where your scheduling system exposes FHIR R4 Appointment and Slot resources, or a REST API, MedReceptionist reads real-time availability and writes confirmed appointments directly — no middleware, no message relay, no callback queue. Your schedule stays in ModMed’s practice management system; MedReceptionist writes to it.
MedReceptionist picks up — no hold music, no voicemail, no missed caller — day or night, including weekends and holidays. The AI handles the full call: identifies caller intent (new patient, existing patient, refill request, results inquiry, cosmetic consult, after-hours concern), collects the necessary intake information, and takes action. Spam and robocalls are screened before they consume any of your call allotment.
For scheduling calls — new patient consults, follow-ups, cosmetic evaluations, post-op check-ins — MedReceptionist queries your live schedule, presents available slots, and confirms the booking before the call ends. A HIPAA-compliant SMS confirmation goes to the patient immediately. No pending callback, no front-desk follow-up required.
MedReceptionist does not handle clinical decisions. Calls describing acute symptoms — sudden vision changes, post-procedure complications, urgent biopsy concerns, or anything the patient characterizes as an emergency — are immediately transferred or escalated to your on-call provider or designated staff line. The AI is clear about its scope: it books, it confirms, it routes. It does not triage or advise.
Every MedReceptionist plan — from $79 to $449/month — includes the full feature set. No a-la-carte add-ons for HIPAA compliance, after-hours coverage, or SMS.
Yes. MedReceptionist is designed to work alongside EHR-based scheduling workflows — including practices that use ModMed (Modernizing Medicine) — by connecting via open API endpoints or FHIR R4 to read availability and write appointments in real time. MedReceptionist is not an officially certified or partnered ModMed application; it is an EHR-aware AI receptionist that can integrate with scheduling systems that expose API access.
MedReceptionist handles the high-volume routine call types that tie up front-desk staff at specialty practices: new patient scheduling (including cosmetic consultation requests), appointment changes, prescription refill routing, post-procedure and results callback intake, insurance and referral inquiries, and after-hours triage. Calls that require a clinical judgment — symptom escalation, urgent vision concerns, biopsy result discussions — are immediately routed to your on-call staff.
MedReceptionist connects to your practice’s scheduling system via API or FHIR R4 — the same standards used by health information exchanges and patient-facing portals. During onboarding, your practice’s scheduling endpoint is configured so the AI can check real-time availability and write confirmed appointments directly, without requiring an official marketplace certification from your EHR vendor.
Yes. A HIPAA Business Associate Agreement (BAA) is signed with every practice before go-live, at no extra cost. MedReceptionist handles Protected Health Information — including patient names, dates of birth, appointment details, and callback reasons — in a HIPAA-compliant environment. This applies to all specialties, including dermatology, ophthalmology, orthopedics, and others that commonly use ModMed.
Plans run $79–$449/month flat — no per-minute or per-call billing, no after-hours surcharges, and no setup fee. Most single-provider specialty practices land on a plan between $79 and $149/month. Multi-provider and high-volume clinics typically use the $249–$449/month tier. Every plan includes 24/7 answering, EHR-aware booking, SMS confirmations, spam screening, and a HIPAA BAA. The service is typically live within 24 hours.
Yes — 24/7/365 coverage is included in every plan at no after-hours premium. For specialty practices, this means cosmetic consultation requests, appointment scheduling, and routine callback intake continue outside office hours. Calls that describe acute or clinically urgent symptoms are routed immediately to your on-call provider or answering staff, regardless of the time of day.
20-minute demo. We configure it for your specialty and call your practice number live.