RevolutionEHR runs your scheduling, clinical records, and patient communication. But it doesn't answer the phone at 7 pm when a patient calls about a red eye — or on a Saturday when someone wants to book a contact lens exam. MedReceptionist is a fully automated AI receptionist that works alongside your RevolutionEHR workflow, answering every call 24/7, booking exams live, routing urgent eye issues to your staff, and texting confirmations — for a flat $79–$449/month with a HIPAA BAA included.
Optometry practices on RevolutionEHR run tight front desks. During busy exam days, staff are occupied with check-ins, insurance verification, and contact lens orders — and incoming calls hit voicemail. After hours, nothing answers at all. Every missed call is a potential patient who schedules elsewhere, a recall that never converts, or an urgent eye issue with no one to triage. A human answering service helps, but at $1.00–$1.50/minute with after-hours surcharges, the cost climbs fast and write-back to RevolutionEHR still requires a staff callback.
MedReceptionist answers every call — during office hours, between patients, and at midnight on a Sunday. It's configured around your RevolutionEHR scheduling rules: appointment types, provider availability, intake questions. It books live during the call, texts the patient a confirmation, and routes anything urgent to your on-call staff. Flat $79–$449/month. No per-minute billing. No after-hours premium. HIPAA BAA included. Live within 24 hours.
RevolutionEHR handles what happens inside your practice. MedReceptionist handles the calls coming in — every one of them, every hour.
| Call Type | How MedReceptionist Handles It | Without AI Answering |
|---|---|---|
| Annual & Specialty Exam BookingAnnual eye exam, contact lens exam, follow-up | Asks qualifying questions, offers open slots per your rules, books live, texts confirmationStructured for your RevolutionEHR workflow | Voicemail or hold — patient may not call backSlot goes unfilled |
| Contact Lens Reorder RequestsBrand, prescription, quantity, pickup vs. ship | Collects details, routes to staff queue, sends patient SMS with next stepsStaff actions the request in RevolutionEHR or your lens ordering platform | Left on voicemail — often actioned late or lostPatient frustration, revenue delay |
| Urgent Eye SymptomsRed eye, sudden vision changes, eye trauma, flashes/floaters | Detects urgency keywords, escalates immediately to on-call provider or staff per your protocolAI does not diagnose — it routes so the right person can | Voicemail after hours — patient may go to ER unnecessarilyMissed clinical touchpoint |
| Recall & Recare CallbacksPatients calling back after recall notice | Confirms appointment type, books the slot, updates your scheduling workflowRecall converts to a booked visit | Unanswered — recall effort wastedPatient lapses another year |
| After-Hours General InquiriesHours, directions, insurance, prescription status | Answers from your configured knowledge base, offers to book for next availabilityNo staff time required | Voicemail or no answerPatient Googles a competitor |
MedReceptionist is not a certified RevolutionEHR partner application and makes no claim of official certification. It is an EHR-aware AI receptionist configured to understand your practice's scheduling rules, appointment types, and provider availability — then acts on them via API or FHIR R4 access you control and approve.
During onboarding (typically 24 hours), we configure MedReceptionist around your RevolutionEHR scheduling logic: appointment types (annual exam, contact lens exam, medical eye visit, follow-up), provider schedule, insurance questions, and your preferred intake flow. Urgent escalation paths — which symptoms get routed to whom, at what hours — are defined by you and encoded into the AI's behavior.
Where your practice has configured API or FHIR R4 access to your scheduling system, MedReceptionist books appointments live during the call — writing the slot directly into your scheduling workflow so nothing requires a staff callback. Appointment confirmations are sent to the patient by SMS immediately. The depth of direct write-back depends on your practice's access configuration; practices without API access can use a structured message relay instead.
From the moment MedReceptionist is live, every inbound call is answered — during exam hours, between patients, after close, on weekends, on holidays. Spam and robocalls are screened before they consume any of your plan minutes. Urgent eye calls trigger your escalation rules immediately. Every interaction is logged so your front desk has full context the next morning.
Every booked appointment generates an automatic SMS confirmation to the patient with date, time, provider, and preparation instructions if applicable. Contact lens reorder details and general inquiries are queued as structured notes for your front desk. Nothing falls through a voicemail inbox. Your RevolutionEHR schedule stays current without manual data re-entry.
Human answering services bill per minute — roughly $1.00–$1.50/minute — with after-hours surcharges that make busy weeks expensive. MedReceptionist is a flat monthly subscription. Your bill is the same whether you have 80 calls that month or 800.
| What's Included | MedReceptionist (AI) | Human Answering Service |
|---|---|---|
| Monthly Cost | $79–$449/mo flatNo volume-based billing | $300–$1,500+/moScales with call volume |
| After-Hours Coverage | Included24/7/365, no surcharge | SurchargeHigher rates evenings, weekends |
| EHR-Aware Booking | Direct API / FHIR R4Booked live during the call | Message relayRequires staff callback to book |
| SMS Confirmations | IncludedSent immediately post-booking | VariesOften requires separate tool |
| Spam Screening | Screened freeRobocalls never burn minutes | May be billedAgent fields it first |
| Concurrent Calls | UnlimitedNo busy signal at peak | Limited by agent countHold times at lunch/close |
| HIPAA BAA | Included — every plan | Usually availableMay require premium tier |
| Setup Fee / Contract | $0 setup, month-to-monthLive in ~24 hours | VariesOnboarding and script-build fees common |
A single recovered new patient — someone who would have gone to voicemail and booked elsewhere — is typically worth $500–$2,000+ in lifetime value for an optometry practice when you factor in exams, contact lenses, frames, and family members. Recovering two or three missed callers a month generally covers the subscription many times over.
MedReceptionist is EHR-aware and can be configured to work alongside your RevolutionEHR scheduling workflow. It books appointments via API or FHIR R4 where access is configured by the practice, and captures structured intake details — provider preference, appointment type, patient information — that map cleanly to your existing RevolutionEHR setup. MedReceptionist is not a certified RevolutionEHR partner application; connection depth depends on your practice’s API access and configuration.
Yes. MedReceptionist can distinguish routine contact lens reorder inquiries from exam booking requests, collect the relevant details (prescription on file, brand, quantity), and route the information to your front desk or designated workflow — including sending the patient an SMS confirmation with next steps. It does not place lens orders autonomously; it captures and routes the request so your staff can action it in RevolutionEHR or your contact lens ordering system.
MedReceptionist follows the escalation rules your practice defines. Callers describing symptoms consistent with urgent eye conditions — sudden vision loss, painful red eye, eye trauma, flashes or floaters — are identified and routed immediately to your on-call provider or staff according to your protocol. The AI does not triage or diagnose; it recognizes urgency and escalates so the right person can take over.
Yes. MedReceptionist answers every call 24/7/365 — evenings, weekends, and holidays — at no after-hours surcharge. Routine calls (exam booking, recall callbacks, general questions) are handled and logged; urgent eye symptoms are escalated per your rules. The flat monthly plan ($79–$449/mo) covers all hours with no premium.
Yes. The AI asks the qualifying questions — visit type, last exam date, insurance, preferred provider — offers available appointment slots based on your scheduling rules, and confirms the booking live during the call. An SMS confirmation is sent to the patient immediately. Appointment details are structured to match your RevolutionEHR workflow.
Plans run $79–$449/month flat — no per-call fees, no after-hours surcharge, no setup fee. Every plan includes 24/7 AI answering, EHR-aware booking, SMS confirmations, spam screening, and a HIPAA Business Associate Agreement at no extra cost. Most single-location optometry practices are covered on the entry or mid-tier plan. The practice is typically live within 24 hours of sign-up.
20-minute demo. We configure it for your specialty and call your practice number live.